Your first visit to the Pardiñas Dental Clinic
Our commitment is to offer you high quality dentistry services through a relationship based on trust. To make this a reality, we must have good background information and not give you false expectations.
The person who you will first meet is Isabel Fontanes Mourelle, who has extensive training in all of the different areas of the surgery: a hygienist, auxiliary and organiser, who is our general coordinator and quality supervisor.
Initially trained in Switzerland in a number of dental clinics, she contributes her know-how with great responsibility. Her watchwords are organisation and discipline, she speaks several languages, and is excellent at public relations.
In the surgeries, the dentists will carry out a detailed study of your teeth, gums and remaining soft parts of your oral cavity. They will take a panoramic X-ray and periapicals required to make the diagnosis and plan the treatment.
Isabel will give you a questionnaire to fill in with your family details and background, in order to rule out possible illnesses or allergies.
This will provide us with a series of essential basic details in order to present you with as precise a quotation for the work to be carried out as possible.
In cases where we detect periodontal disease (pyorrhea), in complex rehabilitations with or without dental implants, in orthodontic work or in work involving highly aesthetic aspects, it is obligatory to carry out a specific prior study in order to ensure the highest possible level of success from the treatment.
Based on the data obtained from studies with previous cases, we will always issue a quotation for the work (with different alternatives where applicable), which the patient or guardian must sign if it is accepted.
Also, in accordance with Article 10.6 of Law 14/1986 of 25 April, Spain’s General Healthcare Law, an informed consent form must be signed before each treatment. It states that the patient is entitled to 'Freedom of choice between the options presented by the medical supervisor for their case, requiring prior consent from the user in order to undertake any type of intervention…'
In turn, Article 3.1 of Law 3/2001 of 28 May of the Autonomous Region of Galiciastates: “For the purposes of this law, informed consent shall be considered as meaning the express authorisation of the patient, declared in writing, after obtaining the necessary information for the undertaking of a diagnostic or therapeutic procedure that affects their person and involves substantial, considerable or important risks”. Based on these two laws, it is obligatory for us to have the patient’s consent for all types of interventions, having obtained sufficient personal information. This consent must be given in writing.
If anything happens during the treatment that obliges us to change the initial plan in benefit of the final result, you will be suitably informed.
We focus on excellence in our work, and for this reason we have internal and external quality controls:
- The internal controls focus on our professional activity: controlling sterilisation procedures, use of the appropriate instruments, high-quality materials, demonstrated techniques and in summary, everything that you cannot evaluate.
- The external controls are based on what you can objectively analyse: quality of service, waiting times, hygiene, comfort of treatment, etc.